Lloyd Roberts Renewables

Effective Date: 20 February 2026
Last Updated: 20 February 2026


1. Introduction

Lloyd Roberts Renewables (“**we**”, “**us**”, “**our**”) is committed to protecting and respecting your privacy and to processing personal data lawfully, fairly and transparently in accordance with:

* UK General Data Protection Regulation (“UK GDPR”);
* Data Protection Act 2018;
* Privacy and Electronic Communications Regulations (“PECR”); and
* Applicable international privacy laws where relevant (including the EU GDPR and California Consumer Privacy Act (“CCPA”), where applicable).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or engage our services.


2. Data Controller

Lloyd Roberts Renewables
3 Lordsgate Lane
Burscough, Ormskirk
L40 7UR
United Kingdom

Telephone: 07738 494705

VAT Registration Number:
GB 473 7229 70

Email: office@lloydrobertsrenewables.co.uk

We act as the data controller for personal data collected through our website and business operations.


3. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Contact & Identity Data

* Name
* Email address
* Telephone number
* Postal address

3.2 Enquiry & Service Data

* Information submitted via contact forms
* Property or energy system details
* Service requests, quotations, installation requirements
* Communications with our team

3.3 Technical & Website Data

* IP address
* Browser type and device information
* Website usage data
* Cookie identifiers

3.4 Marketing & Communication Preferences

* Consent records
* Communication opt-ins/opt-outs


4. How We Collect Personal Data

We collect data when you:

* Submit a contact or quotation form on our website;
* Email or call us;
* Engage us for renewable energy services;
* Browse our website (via cookies and analytics technologies).

Privacy information is provided at the point of collection wherever reasonably possible. ([ICO][2])


5. Lawful Bases for Processing

Under Article 6 UK GDPR, we rely on the following lawful bases depending on context:

(a) Contractual Necessity

Processing required to provide quotations, installations, servicing, or other requested services.

(b) Legitimate Interests

For business administration, service improvement, fraud prevention, and responding to enquiries, where these interests are not overridden by your rights. ([ICO][3])

(c) Legal Obligation

Where processing is required to comply with applicable laws (e.g., accounting, tax, regulatory requirements). ([ICO][4])

(d) Consent

Where required by law, including certain marketing communications and non-essential cookies.

We identify lawful bases before processing and include them in this notice in accordance with UK GDPR transparency obligations. ([ICO][5])


6. Purposes of Processing

We process personal data for the following purposes:

* Responding to enquiries and providing quotations
* Delivering renewable energy products and services
* Customer relationship management
* Scheduling installations and maintenance
* Legal, financial, and regulatory compliance
* Website analytics and performance monitoring
* Marketing communications (where permitted)


7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

7.1 Types of Cookies

* Strictly necessary cookies — essential for website functionality
* Analytics cookies — help us understand website usage
* Preference cookies — remember settings
* Marketing cookies — used only where consent is obtained

Under PECR, consent is required before non-essential cookies are used. ([ICO][6])

You can manage cookie preferences through your browser or cookie banner settings.


8. Sharing of Personal Data

We may share personal data with:

* Professional advisers (legal, accounting, insurance)
* Installation partners or contractors where required to deliver services
* IT and website hosting providers
* Payment or invoicing systems
* Regulatory authorities where legally required

All third parties must process data securely and only under appropriate contractual safeguards.

We do not sell personal data.


9. International Transfers

Where data is transferred outside the UK:

* We ensure appropriate safeguards are in place, including:

* UK International Data Transfer Agreements (IDTA),
* Adequacy decisions,
* Standard Contractual Clauses (SCCs).

For California residents, processing may also fall within CCPA definitions where applicable.


10. Data Retention

We retain personal data only for as long as necessary for the purposes described, including legal and contractual obligations.

Typical retention periods:

* Enquiry data: up to 12 months
* Customer contract and service records: up to 7 years
* Financial records: as required by law
* Marketing records: until consent is withdrawn or inactivity thresholds are reached
* Technical logs: typically 6–24 months

Retention periods are reviewed periodically.


11. Data Security

We implement appropriate technical and organisational measures including:

* Access controls and authentication
* Encrypted communications where applicable
* Secure hosting environments
* Role-based access permissions
* Regular software and security updates

No online system is entirely secure, but we take reasonable steps consistent with industry standards.


12. Personal Data Breach Procedures

In the event of a personal data breach:

* We will assess risk without undue delay;
* Where legally required, we will notify the UK Information Commissioner’s Office (ICO);
* Where high risk exists, affected individuals will be informed promptly.


13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

* Access your personal data
* Request correction (rectification)
* Request deletion (erasure)
* Restrict processing
* Object to processing
* Request portability of your data
* Withdraw consent at any time (where consent applies)

These rights are core transparency requirements under UK GDPR. 

To exercise your rights, contact:

office@lloydrobertsrenewables.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).


14. Children’s Data

Our services are not directed toward children under 16, and we do not knowingly collect their personal data.


15. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies separately.


16. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. Updated versions will be posted on this page with a revised effective date.


17. Severability

If any provision of this Privacy Policy is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.


18. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


19. Revision History

Version - 1.0
Date - 20 Feb 2026 
Summary - Initial publication